Tarun Sankar

Tarun Sankar

PROJECT MANAGER – PROJECT SERVICES OFFSHORE

Bengaluru, India

Profile summary

Experienced Project Manager with 13 years shaping IT service delivery, infrastructure upgrades, and global operations. Directs service transitions, governance, and contractual compliance while driving cost optimization initiatives and demand management frameworks. Holds a Project Management Professional credential and applies structured governance to multi-region environments. Committed to operational excellence and continuous improvement across enterprise technology s.

Career highlights

Project Service Delivery: Directs global IT service delivery for multinational clients, managing service transitions, migrations, and infrastructure upgrades across regional hubs while overseeing delivery governance.

Cost Optimization: Drives cost optimization initiatives achieving up to 20% reduction in project overheads through resource planning and vendor alignment.

Ticket Backlog Reduction: Implements demand management frameworks that reduced ticket backlog by 25% and improved forecasting accuracy.

Project Management Certification: Holds a Project Management Professional credential from the Project Management Institute.

Key skills

ProfessionalIT Service Delivery Management IT Operations & Infrastructure Service Level & KPI Management Incident Problem & Change Management (IPC) Project & Program Management Stakeholder Vendor & Client Relationship Management Budget & Cost Optimization Governance Risk & Compliance ServiceNow Administration & Automation Team Leadership & Resource Planning Continuous Improvement & Quality Assurance Business Continuity & IT Governance SLA Management Generative AI AI IT Service Delivery Management IT Operations & Infrastructure Service Level & KPI Management Incident, Problem & Change Management (IPC) Project & Program Management Stakeholder, Vendor & Client Relationship Management Budget & Cost Optimization Governance, Risk & Compliance ServiceNow Administration & Automation Team Leadership & Resource Planning Continuous Improvement & Quality Assurance Business Continuity & IT Governance SLA Management Generative AI AI

Professional experience

Project Manager – Project Services OffshoreApr 2014 - Present
AccentureBengaluru, India

Directs global IT service delivery for multinational clients, steering service transitions, migrations, and infrastructure upgrades across regional hubs. Oversees delivery governance, compliance with contractual SLAs, KPIs, and operational controls. Facilitates cross-border stakeholder communication between GCC clients, delivery hubs, and global leadership teams.

  • Drives cost optimization initiatives achieving up to 20% reduction in project overheads through resource planning and vendor alignment.
  • Manages incident, problem, and change management activities focusing on root cause elimination and proactive risk control.
  • Implements demand management frameworks that reduced ticket backlog by 25% and improved forecasting accuracy.
  • Enhances procurement workflows and PO processes, improving turnaround by 30% through digital optimization.
  • Mentors teams of 20+ members to uphold performance and ensure smooth service continuity across shifts and time zones.
IT ExecutiveMar 2013 - Apr 2014
Quikjet Cargo Airlines Pvt. Ltd.Bengaluru, India

Shaped technology operations and strategy, steering systems availability and information security protocols across enterprise networks. Directed technical standards and risk reduction procedures.

  • Configured IT infrastructure systems to maintain stability and prevent operational disruptions.
  • Mitigated data security threats through targeted system hardening and configuration measures.

Projects

Resume AI Optimizer

A full-stack, intelligence-driven resume creation and optimization platform designed to align candidate profiles with specific job descriptions. The application parses resume data, executes Applicant Tracking System (ATS) optimization algorithms via Google's generative models, and provides interactive rendering with regionalized templates.

Education

Postgraduate in Project ManagementJan 2022 - Jan 2022
University of Massachusetts Amherst, Isenberg School of Management
Bachelor of EngineeringJan 2009 - Jan 2013
Nagarjuna College of Engineering & Technology

Computer Science

Certifications

Project Management Professional (PMP)PMI2024-01-01T00:00:00.000Z
ITIL Foundation V3Axelos2017-01-01T00:00:00.000Z
Postgraduate Certification in Project ManagementUniversity of Massachusetts Amherst
Google AI Professional
University of Massachusetts Amherst, Isenberg School of Management — Postgraduate in Project Management,
2022 – 2022
Nagarjuna College of Engineering & Technology — Bachelor of Engineering, Computer Science 2009 – 2013